Terms & Conditions

Terms & Conditions – Sienna Concepto

Last Updated: 17 October 2025

These Terms & Conditions (“Terms”) govern the use of the Sienna Concepto website and any purchases made through it.
By accessing our site or placing an order, you agree to comply with these Terms. Please read them carefully before shopping with us.

1. Company Information

Trading Name: Sienna Concepto
Company: LVC DIGITAL LTD
Email: support@siennaconcepto.store
Country of Operation: United Kingdom
Registered Address: Courier Point, Lytchett Matravers, Poole, BH16 6FH, United Kingdom

2. Use of the Website

You agree to use this website only for lawful purposes and in accordance with all applicable UK laws and regulations.
You must not misuse the site by introducing viruses, malware, or attempting unauthorised access to our systems or data.

3. Products & Availability

  • All products shown on our website are subject to availability.

  • We reserve the right to modify, discontinue, or update products without prior notice.

  • Images are for illustrative purposes only; colours and textures may vary slightly due to lighting or device settings.

4. Pricing & Payment

  • All prices are displayed in GBP (£) and include VAT (where applicable).

  • Prices may be updated at any time without notice.

  • Payment must be made using the secure methods available at checkout.

  • An order is confirmed only once payment has been successfully processed and a dispatch confirmation email has been issued.

5. Order Acceptance

When you place an order, you will receive an email acknowledging receipt.
This acknowledgment does not constitute acceptance.
A binding contract is formed only when we send you the dispatch confirmation.

We reserve the right to refuse or cancel an order if:

  • The product is out of stock.

  • There is an error in price or description.

  • Fraudulent or unauthorised activity is suspected.

6. Delivery

Delivery terms, timeframes, and shipping conditions are outlined in our [Shipping Policy].
We are not liable for delays caused by circumstances beyond our reasonable control, such as courier issues, customs delays, or severe weather.

7. Returns & Refunds

Returns and refunds are governed by our [Returns & Refunds Policy].
Customers have the legal right to cancel their purchase within 14 days under the Consumer Contracts Regulations 2013.

8. Warranty & Liability

  • All products are covered by statutory consumer rights under the Consumer Rights Act 2015.

  • We are not responsible for damage caused by misuse, negligence, or unauthorised alterations.

  • Nothing in these Terms limits or excludes our liability for death, personal injury, or fraud resulting from our negligence.

9. Intellectual Property

All content on this website (including text, images, graphics, logos, and design) is the exclusive property of Sienna Concepto or its licensors.
You may not copy, reproduce, or distribute any material without prior written permission.

10. Personal Data & Privacy

Your personal data is collected and processed in accordance with our [Privacy Policy] and [Cookie Policy], in compliance with the UK GDPR and Data Protection Act 2018.

11. Changes to Terms

We may revise or update these Terms at any time.
Any modifications will take effect once published on this page. Customers are encouraged to review this page periodically.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

Sienna Concepto — LVC DIGITAL LTD
📍 Courier Point, Lytchett Matravers, Poole, BH16 6FH, United Kingdom
📧 support@siennaconcepto.store