Privacy Policy

Privacy Policy – Sienna Concepto

Last Updated: 17 October 2025

At Sienna Concepto (operated by LVC DIGITAL LTD), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your information is:
Sienna Concepto – LVC DIGITAL LTD
📍 Courier Point, Lytchett Matravers, Poole, BH16 6FH, United Kingdom
📧 support@siennaconcepto.store

2. Information We Collect

We may collect the following types of personal data when you interact with our website:

  • Identity Data: name, and where applicable, date of birth.

  • Contact Data: email, phone number, billing and shipping addresses.

  • Transaction Data: order details, payment method, purchase history.

  • Technical Data: IP address, browser type, device type, cookies, browsing patterns.

  • Marketing & Communication Data: preferences for promotional content.

3. Purpose of Data Processing

Your personal data is processed to:

  • process, confirm and deliver your orders;

  • communicate about purchases, returns or enquiries;

  • comply with legal, accounting and tax obligations;

  • personalise your shopping experience and improve our site;

  • send promotional offers (only with your consent).

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity – to fulfil your order;

  • Legal obligation – to meet tax and consumer laws;

  • Legitimate interest – fraud prevention and service improvement;

  • Consent – for marketing subscriptions or newsletters.

5. Data Retention

We keep your data only as long as necessary for the purposes above or as required by UK law.

6. Sharing of Data

Your data may be shared with:

  • Delivery partners (to ship your order);

  • Payment service providers (for secure transactions);

  • Legal authorities (if required by law).

We never sell your personal data to third parties.

7. International Data Transfers

When your data is transferred outside the UK, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) approved by the Information Commissioner’s Office (ICO).

8. Your Rights

Under UK GDPR, you have the right to:

  • access the personal data we hold;

  • request correction of inaccurate data;

  • request deletion (“right to be forgotten”);

  • object to processing (e.g., marketing);

  • request data portability;

  • withdraw consent at any time.

To exercise these rights, contact us at support@siennaconcepto.store.

9. Cookies

We use cookies to enhance your experience and personalise recommendations. For more details, please see our Cookie Policy.

10. Security of Information

We use technical and organisational measures to protect your data from unauthorised access, misuse, or loss – including SSL encryption and secure payment systems.

11. Complaints

If you believe your data rights have been violated, you may contact the Information Commissioner’s Office (ICO): https://ico.org.uk

Sienna Concepto – LVC DIGITAL LTD
📧 support@siennaconcepto.store
📍 Courier Point, Lytchett Matravers, Poole, BH16 6FH, United Kingdom