Payment Security Policy

Payment Security Policy – Sienna Concepto

Last Updated: 17 October 2025

At Sienna Concepto (operated by LVC DIGITAL LTD), we take payment security extremely seriously. We want you to shop with total confidence, knowing that every transaction is processed safely and in full compliance with UK and international regulations.

1. Accepted Payment Methods

We currently accept the following secure payment options:

  • Shopify Payments (Visa, Mastercard, American Express, Maestro, and other major cards)

  • Klarna – offering “Pay Later” and instalment options (subject to approval by Klarna Bank AB)

  • PayPal (when enabled at checkout)

  • Other trusted payment providers as displayed on our checkout page

All available methods are clearly shown during checkout for full transparency.

2. Secure Processing

  • All transactions are processed through Shopify Payments, which is PCI DSS Level 1 certified — the highest standard of payment data security.

  • Klarna payments are processed by Klarna Bank AB (publ), authorised and regulated by the Financial Conduct Authority (FCA) in the UK.

  • Payment information such as full card numbers is never stored on our servers.

3. Data Encryption

Our entire website uses SSL (Secure Socket Layer) encryption, ensuring all data transferred between your browser and our servers remains confidential and protected.

4. Fraud Prevention

To protect against fraud and unauthorised transactions:

  • Transactions may be verified using 3D Secure authentication (Verified by Visa, Mastercard SecureCode).

  • Orders may undergo additional security or identity verification checks before approval.

  • Any suspicious or unauthorised activity may result in the transaction being automatically declined.

5. Refunds

  • Refunds for eligible returns are always processed through the same payment method used at checkout.

  • Processing times depend on the payment provider (Shopify Payments, Klarna, PayPal, etc.) and typically take 5–10 business days to appear in your account.

6. Customer Responsibility

For additional safety, we recommend that customers:

  • Use secure and private internet connections when shopping online.

  • Keep their devices updated with the latest security software.

  • Immediately report any suspicious transactions to both their bank and support@siennaconcepto.store.

7. Legal Compliance

All payment processing on this website complies with:

  • Payment Services Regulations 2017 (UK)

  • Consumer Rights Act 2015

  • UK GDPR and Data Protection Act 2018

8. Contact Information

For any questions or concerns about payment security, please contact:

📧 support@siennaconcepto.store
🏢 Sienna Concepto — LVC DIGITAL LTD
Courier Point, Lytchett Matravers, Poole, BH16 6FH, United Kingdom